Installation guides are provided with the product. We also offer professional installation services in select regions. The expected lead time for installation typically ranges from 3-5 business days after order confirmation, depending on your location and our service schedule.

Our Touchbeat smart locks come with a 2-year limited warranty covering manufacturing defects. Please refer to the warranty card included with your product for full terms and conditions.

You can raise a support request through our website's support portal, by emailing us at support@touchbeat.com, or by calling our customer service hotline during business hours.

materials 24-48 hours for initial response, with resolution times varying based on the complexity of the issue.

Touchbeat smart locks typically use 4 AA batteries. Battery life can vary, but on average, they last about 6-12 months with normal usage before needing replacement.

Most Touchbeat smart locks provide low battery warnings. If the battery dies, you can usually use a backup key or a 9V battery for emergency power to open the lock and replace the batteries.

When ordering, you'll need to specify the handing (right or left) of your door. This is determined by standing outside the door and noting which side the hinges are on. Our customer service can assist you if you're unsure.

Yes, Touchbeat smart locks are designed with multiple layers of security, including encryption and robust physical construction, to ensure they are as safe, if not safer, than traditional locks.